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If you can't upgrade OnePager, or are waiting on your helpdesk to do it for you, the easiest temporary solution is to launch OnePager from outside Microsoft Project using either the desktop shortcut, or your Windows Start menu.

The next time you launch OnePager, it will automatically start using the non-Microsoft driver and your older version of Project should become less susceptible to crashing. Once you have changed your registry, restart your computer. Please note that running registry scripts may require administrative permissions, so please check with your helpdesk before proceeding. To use it, right-click on the script that pertains to your edition of OnePager, save the file to your desktop, and then double-click it to run. We have a registry script that you can use to make the necessary registry change manually if needed.

If you don't have a UserSettings folder in your registry, then your installation of OnePager may not have finished successfully. Locate the DatabasePolicy setting, double-click it, and change its value to 2. Open your registry editor by pressing Windows + R, entering RegEdit into the box, and clicking OK:Ĭomputer\HKEY_CURRENT_USER\SOFTWARE\Chronicle Graphics\OnePager\UserSettings If you have already upgraded OnePager and are still experiencing the same symptom, you will need to configure OnePager to use the non-Microsoft driver by default. For the many users, simply upgrading to a newer version of OnePager will immediately resolve Microsoft's issue between Project and Office. If your maintenance subscription is current, you can upgrade OnePager, installing any newer version of the application 7.0.14 or later. Specifically, any version of OnePager Pro 7.0.14 or later will have these non-Microsoft drivers built in.

Newer versions of OnePager have the ability to work around the compatibility issues between Project 2010/2013 and Microsoft 365/Office 365 by using non-Microsoft drivers which are more stable. There are several solutions to this issue. If you use Project 2010 or 2013 and are experiencing a symptom where Project shuts down after launching OnePager Pro as an add-in, you may be experiencing a known compatibility issue between older versions of Microsoft Project and newer versions of Microsoft Office, especially Microsoft 365/Office 365.